The Korean Association for the Study of English Language and Linguistics
[ Article ]
Korea Journal of English Language and Linguistics - Vol. 22, No. 0, pp.377-395
ISSN: 1598-1398 (Print) 2586-7474 (Online)
Print publication date 31 Jan 2022
Received 12 Mar 2022 Revised 15 Apr 2022 Accepted 27 Apr 2022

Exploring Parental Satisfaction with Public English Education during the COVID-19 Pandemic in South Korea

In Chull Jang ; Hyunah Kim ; Lee Jin Choi
(1st author) Professor, Dept. of English Education, Daegu Nat’l Univ. of Education, Tel: 053) 620-1424
(co-author) Ph.D. candidate, Dept. of Applied Psychology and Human Development, Ontario Institute for Studies in Education, Univ. of Toronto
(corresponding author) Professor, Dept. of English Education, Hongik Univ.

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This is an open-access article distributed under the terms of the Creative Commons License, which permits unrestricted non-commercial use, distribution, and reproduction in any medium provided the original work is properly cited.


This study explored South Korean parents’ satisfaction with public English education during the first wave of the COVID-19 pandemic. The pandemic and its sudden educational disruption have posed unprecedented challenges for teachers, students, school administrators, and parents to ensure the continuity of quality education for all. Using a nationwide survey and semi-structured interview methods, this study examined the personal and social factors that affected parental satisfaction with emergency public English education in South Korea during the COVID-19 crisis. The survey results showed that while parental dissatisfaction was a shared psychological response across social class and gender, parents were more satisfied with in-person instruction and synchronous learning. The interviews revealed that their dissatisfaction with online, especially asynchronous learning, led to a low sense of self-efficacy over the management of children’s education and growing concerns over the English divide. This research highlights the multidimensionality of parental satisfaction in the social crisis as it involves individual responses and beliefs as well as contingent public health and educational policies.


COVID-19, parental satisfaction, remote learning, public education, English education


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